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How long will it take for my exchange/return item to be processed?


  • Exchanges or returns are accepted within fourteen (14) days of purchase & must be supported with proof of purchase. Exchanges and returns can only be against store credit vouchers or alternative items to the same value.
  • no exchange, refund or credit note will be accepted on special orders, goods purchased at a discount or burnt candles. Same goes for any fabric and furniture already assembled and mattresses or any products damaged due to customer misuse.
  • Refunds will only be provided for defective goods if repair or replacement options are unavailable. Repair or exchange of the goods is limited to defects that are not caused by misuse of failure to follow care instructions; such returns must be accompanied by proof of purchase. Any returned items should be in their original packaging & be accompanied by the original receipt.

How do I unsubscribe from e-mails?


You can unsubscribe from Home and Soul e-mails by clicking on Unsubscribe in the bottom of one of our newsletter e-mails.

How do I exchange/return an item?


You may e-mail us at [email protected] and one of our Customer Service Representatives will be in touch with you within 48 hours after receiving your return request.

How will I know if you have received my return?


A customer service representative will be in touch with you within 48 hours after receiving your return request.


Can I ship to a P.O. Box?


No, we can only ship to physical addresses. However, it is crucial to add your Zip Code when and if it applies.

How many days does delivery usually take?


Orders are processed and delivered from Home and Soul Furniture Trading LLC from Sunday through Thursday, excluding holidays. Please allow up to 48 hours for processing time. Kindly note that although we cannot be responsible for unanticipated delays, rest assured that we will always do our best to deliver your order to you at the earliest. Once you have received an e-mail confirming the placement of your order, the duration of shipment would be as the below table:

How much will shipping cost?


Our shipping rates are as follows:
  • i. Within the United Arab Emirates – Free Above orders of 3000 AED.
  • ii. For countries outside of UAE please email us @ [email protected] to get an exact quotation


How much duty/tax will I have to pay for shipping?


All shipments require a signature and may be subject to taxes, duties and customs fees to be paid before delivery or at the customs point. Please note that the courier company will charge all import sales taxes, customs duties and handling charges separately for each country where and when they may apply.

Do you ship overseas?


Yes, we ship worldwide.


What currency will my debit/credit card be charged in?


Either in United Arab Emirates Dirhams or in United States Dollars or EURO. Please make sure to specify your preferred currency before checking out.

What payment methods do you accept?


The method of payment currently accepted is Paypal and Credit Card payments with Visa and Master Card. Cheques are also accepted, but we will only ship once the cheque has been cleared. For any additional inquiries; please e-mail us: [email protected]


How can I check on the status of my online delivery?


Once you have made your purchase, you will receive a confirmation e-mail from our Sales Team with information regarding your order- a tracking number will be included for all international shipments. You can log in to your account at any time to check the status of your order.


Can I place an order without registering?


Yes, you can choose to checkout as Guest.

What is an account and why should I register?


An account will allow you to purchase our products online faster. It is convenient, as it will also allow you to save your shipping information for a seamless checkout. Also, by accessing your account, you can view you purchase history, wish list and saved tags.


If an item is out of stock, is there a way I can be notified when it becomes available?


Please e-mail [email protected] and a Customer Service Representative will inform you via e-mail if and when the product is back in stock.

Are all Home and Soul Dubai items available on the website?



International Shipping

What are the shipping charges for international orders, and how are they calculated?


The shipping charges provided at the time of checkout are tentative and subject to change. Final shipping costs may vary based on factors such as destination, selected shipping method, and package weight. In the event, the charges vary our sales team will get in touch with you. If you need to know more about the shipping charges out of UAE please contact our sales team [email protected]