Free Delivery over 3000 AED 
Orders and returns
How will I know if you have received my return?
A customer service representative will be in touch with you within 48 hours after receiving your return request.
How do I exchange/return an item?
You may e-mail us at customercare@homeandsouldubai.com and one of our Customer Service Representatives will be in touch with you within 48 hours after receiving your return request.
How will I know if you have received my return?
A customer service representative will be in touch with you within 48 hours after receiving your return request.
How long will it take for my exchange/return item to be processed?
- Exchanges or returns are accepted within fourteen (14) days of purchase & must be supported with proof of purchase. Exchanges and returns can only be against store credit vouchers or alternative items to the same value.
- no exchange, refund or credit note will be accepted on special orders, goods purchased at a discount or burnt candles. Same goes for any fabric and furniture already assembled and mattresses or any products damaged due to customer misuse.
- Refunds will only be provided for defective goods if repair or replacement options are unavailable. Repair or exchange of the goods is limited to defects that are not caused by misuse of failure to follow care instructions; such returns must be accompanied by proof of purchase. Any returned items should be in their original packaging & be accompanied by the original receipt.
INTERNATIONAL SHIPPING
What are the shipping charges for international orders, and how are they calculated?
The shipping charges provided at the time of checkout are tentative and subject to change. Final shipping costs may vary based on factors such as destination, selected shipping method, and package weight. In the event, the charges vary our sales team will get in touch with you. If you need to know more about the shipping charges out of UAE please contact our sales team info@homeandsouldubai.com